Service was very friendly and helpful
I had a positive experience at Beyer Volkswagen. They were able to fix the issue with my vehicle in a very short amount of time, all while providing me updates to the progress made on my vehicle.
Firstly, the 2011 Tiguan spent 4 weeks in another repair shop and they could not get it started. Then it spent 2 weeks at Beyer’s where they found the problem and repaired it. Turns out that 3 of the ignition coils were not working properly and the reason for this remains unknown. They replaced all 4 coils. In the first 7 years with this car, there was always a fluttering sensation, kind of like going over a shallow washboard all the time, which it seems only I could notice. Now the fluttering has disappeared. I suspect the coils that came with the car were defective in some way. Now everything is fine. Thanks to Christina for her help and to the mechanic who finally solved the problem.
Great experience! I rate 5 starts because everyone there works so hard to make you happy 100%! My only down fall was I had to take my car back after getting it home because it had two scratches and some chipped paint! But they were super willing to get it fixed!
Kelly was fantastic and very helpful!
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